Shipping

PAYMENT

We accept PayPal and all Major Credit and Debit Cards. Your payment will be processed via a secure (Thawte SSL123 Certificate) PayPal Braintree payment gateway. A secure SSL connection which provides industry standard data encryption of information will transfers data from your computer to the website, ensuring safe online transactions.


You will be asked to select your preferred method of payment during a straight forward and easy checkout process. Gerlinde Naturals never receives your credit or debit card details.
 

DELIVERIES

We endeavour to dispatch your products, which are freshly produced on order, within 4-5 days after the date they are received and paid for (except weekends). 


DELIVERY CHARGES

UK STANDARD: £3.95
FREE standard delivery on orders over £20
2 to 3 working days excluding weekends and public holidays
 
EUROPE STANDARD: £7.50
FREE standard delivery on orders over £60

Tracked Option to Europe: £11.50 - FREE shipping on orders over £100
(also includes countries outside the European Union!)
5-7 working days excluding weekends and public holidays

 
UNITED STATES and CANADA STANDARD: £12.50
FREE standard delivery on orders over £60

Tracked Option to United States and Canada: £17.50 - FREE shipping on orders over £100
7-15 working days excluding weekends and public holidays
*Our delivery costs are stipulated by Royal Mail and Courier tracked prices and as a small artisan business we don't make profit on postage and packaging. We made a conscious decision not to 'hide' postage costs in our  fairly priced products. Of course we realise that we can not compete with general free shipping offers of big companies but we like to do as much as we can to make you a happy return customer and therefore we offer FREE shipping on all orders over £60.- and an additional Loyalty Scheme that saves you 5% on every order plus we regularly feature discounted products and giveaways in our newsletter!
 
AUSTRALIA AND NEW ZEALAND STANDARD: £15.50
FREE standard delivery on orders over £60

Tracked Option to Australia and New Zealand: £19.50 - FREE shipping on orders over £100
7-15 working days excluding weekends and public holidays
*Our delivery costs are stipulated by Royal Mail and Courier tracked prices and as a small artisan business we don't make profit on postage and packaging. We made a conscious decision not to 'hide' postage costs in our fairly priced products. Of course we realise that we can not compete with general free shipping offers of big companies but we like to do as much as we can to make you a happy return customer and therefore we offer FREE shipping on all orders over £60.- and an additional Loyalty Scheme that saves you 5% on every order plus we regularly feature discounted products and giveaways in our newsletter!
 
REST OF THE WORLD SIGNED FOR: £19.50
FREE delivery on orders over £150

12-18 working days excluding weekends and public holidays 
*Our delivery costs are stipulated by Royal Mail and Courier tracked prices and as a small artisan business we don't make profit on postage and packaging. We made a conscious decision not to 'hide' postage costs in our fairly priced products. Of course we realise that we can not compete with general free shipping offers of big companies but we like to do as much as we can to make you a happy return customer and therefore we offer FREE shipping on all orders over £150.- and an additional Loyalty Scheme that saves you 5% on every order plus we regularly feature discounted products and giveaways in our newsletter!


RETURNS PROCEDURE AND REFUND POLICY 

We hope you will be pleased with your purchase and are sure you understand that due to the nature of the products sold, we are unable to offer any refund once your purchase is opened. Should you wish to return anything bought from us and the product is in re-saleable, perfect condition, we will be happy to refund or exchange the product. 

Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount. 

Our products are safely boxed and cushioned with recycled packing chips or bubble wrap in a suitable postal box. Therefore we cannot be held responsible for damage that occurs in transit. We will refund the price of the item to the purchaser or exchange the product once it is received by us.