shipping
PAYMENT
You will be asked to select your preferred method of payment during a straight forward and easy checkout process. Because Gerlinde Naturals uses a third party payment processer, Gerlinde Naturals never receives your credit or debit card details.
DISPATCH
We endeavour to dispatch your products which are freshly produced on order in the UK, within 4-5 working days after the date the order is received and paid for (except weekends).
DELIVERY CHARGES
European Union zone includes the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
RETURNS PROCEDURE AND REFUND POLICY
We hope you will be pleased with your purchase and are sure you understand that due to the nature of the products sold, we are unable to offer any refund once your purchase is opened. Should you wish to return anything bought from us and the product is in re-saleable, perfect condition, we will be happy to refund or exchange the product.
Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.
Our products are safely boxed and cushioned with recycled packing chips or bubble wrap in a suitable postal box. Therefore we cannot be held responsible for damage that occurs in transit. We will refund the price of the item to the purchaser or exchange the product once it is received by us.