Shipping

PAYMENT

We accept PayPal and all Major Credit and Debit Cards internationally and offer a seemless checkout experience. Your payment will be processed via a secure (Thawte SSL123 Certificate) PayPal Braintree payment gateway. A secure SSL connection which provides industry standard data encryption of information will transfers data from your computer to the website, ensuring safe online transactions.


You will be asked to select your preferred method of payment during a straight forward and easy checkout process. Because Gerlinde Naturals uses a third party payment processer, Gerlinde Naturals never receives your credit or debit card details.
 

CORONA VIRUS UPDATE: WE ARE PROCESSING YOUR ORDERS AS USUAL BUT DELIVERIES MAY BE DELAYED 
Some international shipments may experience delayed delivery times due to the current COVID-19 situation. Unfortunately the delays are out of our control and can be caused by border controls, changes to international transport methods and by quarantine measures imposed by certain countries. We apologise and ask for your patience and understanding for any delay.

DISPATCH

We endeavour to dispatch your products which are freshly produced on order in the UK, within 4-5 working days after the date the order is received and paid for (except weekends). 


DELIVERY CHARGES

1) UNITED KINGDOM - Standard Delivery Royal Mail Second Class: FREE FOR ALL ORDERS
Estimated delivery time 2 to 3 working days excluding weekends and public holidays
 
2) EUROPE - Standard Delivery: £8.50 - FREE FOR ALL ORDERS OVER £60.00
Estimated delivery time 5-8 working days excluding weekends and public holidays
(also includes countries outside the European Union!)
This zone includes: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia and Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine
 
3) UNITED STATES and CANADA - Tracked & Signed Delivery: £15.50
Estimated delivery time 7-15 working days excluding weekends and public holidays
(*Free Shipping unfortunately no longer available since international mail prices have increased substantially, by as much as 49%, since 1st of July 2020. A tracked small parcel averages at £22. around $30, which cannot be fully absorbed by our business. We will keep a close eye on international developments and will pass any price reductions straight on to you - thank you for your understanding!)
 
4) AUSTRALIA AND NEW ZEALAND - Tracked & Signed Delivery: £15.50
Estimated delivery time 7-15 working days excluding weekends and public holidays
(*Free Shipping unfortunately no longer available since international mail prices have increased substantially, by as much as 49%, since 1st of July 2020. A tracked small parcel averages at £22. around AUD40, which cannot be fully absorbed by our business. We will keep a close eye on international developments and will pass any price reductions straight on to you - thank you for your understanding!)
 
5) REST OF THE WORLD - Signed For: £19.50
Estimated delivery time 12-18 working days excluding weekends and public holidays
(*Free Shipping unfortunately no longer available since international mail prices have increased substantially, by as much as 49%, since 1st of July 2020. A tracked small parcel averages at £22. which cannot be fully absorbed by our business. We will keep a close eye on international developments and will pass any price reductions straight on to you - thank you for your understanding!)
 

RETURNS PROCEDURE AND REFUND POLICY 

We hope you will be pleased with your purchase and are sure you understand that due to the nature of the products sold, we are unable to offer any refund once your purchase is opened. Should you wish to return anything bought from us and the product is in re-saleable, perfect condition, we will be happy to refund or exchange the product. 

Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount. 

Our products are safely boxed and cushioned with recycled packing chips or bubble wrap in a suitable postal box. Therefore we cannot be held responsible for damage that occurs in transit. We will refund the price of the item to the purchaser or exchange the product once it is received by us.