Terms and Conditions

Welcome to the GerlindeNaturals website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

It is the responsibility of the customer to test suitability and compatibility of all raw ingredients to ensure they are safe and fit for purpose. Our products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use. If you are uncertain about possible sensitivity, always do a patch test before use.

*All GerlindeNaturals products have been professionally formulated and certified for safe use by a qualified chemist as required by current legislations to legally produce and distribute natural skin care products.

Storage of skin care products
GerlindeNaturals products are freshly prepared in small batches and carry a 'best before' date for guidance. Refrigeration is not necessary (yet Floral Waters and Toners might benefit), but storing away from heat, keeping products out of direct sunlight (window sills) and closing lids fully after use will maximise the products' shelf-life.

Description of products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system.

Payment
We accept PayPal and  all Major Credit an d Debit Ca rds. Your payment w ill be processed via  a secure (Thawte SSL123 Certificate) PayPal Braintree payment gateway. A secure SSL connection which provides industry standard data encryption of information will transfers data from your computer to the website, ensuring safe online transactions.

You will be asked to select your preferred method of payment during the checkout process.
GerlindeNaturals never receives your credit or debit card details and never keep such information on their own system.

We also accept Bank Transfers within UK and EU
Select this option at checkout and you will be given further information on where to send your payment. Once we have received your payment, we will send you a payment confirmation and will send out your order.

DELIVERY CHARGES

UK STANDARD: £3.95 - FREE standard delivery on orders over £20
2 to 3 working days excluding weekends and public holidays

EUROPE STANDARD: £7.50 - FREE standard delivery on orders over £60
Europe Tracked: £11.50 - FREE tracked shipping on orders over £100

(includes also countries outside the European Union)
5-7 working days excluding weekends and public holidays

UNITED STATES and CANADA STANDARD: £15.50 - FREE standard delivery on orders over £60
United States and Canada Tracked: £19.50 - FREE tracked shipping on orders over £100

7-15 working days excluding weekends and public holidays

*Our delivery costs are stipulated by Royal Mail and Courier tracked prices and as a small artisan business we don't make profit on postage and packaging. We made a conscious decision not to 'hide' postage costs in our  fairly priced products. Of course we realise that we can not compete with general free shipping offers of big companies but we like to do as much as we can to make you a happy return customer and therefore we offer FREE shipping on all orders over £60.- and an additional Loyalty Scheme that saves you 5% on every order plus we regularly feature discounted products and giveaways in our newsletter!
 
AUSTRALIA AND NEW ZEALAND STANDARD: £17.50 - FREE standard delivery on orders over £60
Australia and New Zealand Tracked: £21.50 - FREE tracked shipping on orders over £100

7-15 working days excluding weekends and public holidays
 
*Our delivery costs are stipulated by Royal Mail and Courier tracked prices and as a small artisan business we don't make profit on postage and packaging. We made a conscious decision not to 'hide' postage costs in our fairly priced products. Of course we realise that we can not compete with general free shipping offers of big companies but we like to do as much as we can to make you a happy return customer and therefore we offer FREE shipping on all orders over £60.- and an additional Loyalty Scheme that saves you 5% on every order plus we regularly feature discounted products and giveaways in our newsletter!
 
REST OF THE WORLD SIGNED FOR: £21.50 - FREE DELIVERY ON ORDERS £150+
12-18 working days working days excluding weekends and public holidays 
 
*Our delivery costs are stipulated by Royal Mail and Courier tracked prices and as a small artisan business we don't make profit on postage and packaging. We made a conscious decision not to 'hide' postage costs in our fairly priced products. Of course we realise that we can not compete with general free shipping offers of big companies but we like to do as much as we can to make you a happy return customer and therefore we offer FREE shipping on all orders over £150.- and an additional Loyalty Scheme that saves you 5% on every order plus we regularly feature discounted products and giveaways in our newsletter!

Import duty
If you order products from the site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination (from experience there is no import duty for US, Canada and Australia because of the type of goods and average amount of purchase that has to be declared and is accepted by customs). Please note that you will remain responsible for payment of any such import duties and taxes. 

Deliveries
We endeavour to dispatch products, which are freshly produced on order, within 3-4 days after the date they are received and paid for (except weekends). However, please note that we cannot be held accountable if on the rare occasion delivery takes longer than mentioned above.

Delayed Deliveries
If you do not receive your order within 14 days of delivery, please contact us regarding non-delivery. Royal Mail requires us to wait 21 days before making a claim against missing items. Whilst we take steps to ensure your order is delivered in good time, we cannot be held responsible for deliveries delayed by either Royal Mail or by courier companies.

Please note that it is up to the customer to ensure that their delivery information on their order is correct. Royal Mail will not compensate for any non-deliveries where the delivery information is incorrect and we would therefore be unable to refund the cost of your purchase if your order went missing.

Vouchers
Vouchers are non-refundable but may be transferred to another person.
Vouchers can be exchanged for goods online at www.gerlindenaturals.com
.
Gift vouchers may not be exchanged for cash.
If the goods purchased online total less than the value of the gift voucher, any balance will be left as a credit for you with 
www.gerlindenaturals.com, and will be redeemed against subsequent orders.
If you have to return goods you have purchased online using gift vouchers, then in most instances we will credit against further purchases. This does not affect your statutory rights.

Returns Procedure and Refund Policy
We hope you will be pleased with your purchase and are sure you understand that due to the nature of the products sold, we are unable to offer any refund once your purchase is opened. 
Should you wish to return anything bought from us and the product is in re-saleable, perfect condition, we will be happy to refund or exchange the product. Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging.

If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.

Our products are wrapped either in corrugated cardboard or boxes and cushioned with packing chips or bubble wrap in a suitable postal box. Therefore we cannot be held responsible for damage that occurs in transit.

We will refund the price of the item to the purchaser or exchange the product once it is received by us.

Damaged Goods
You should inspect the goods when you receive them for damage or defects. In the event that your order is found to be damaged or defective, please contact us as soon as possible. The goods should be promptly sent back to us including the original invoice and packaging. We will then offer you a full refund or replacement including postage.

Cancellations
You have the right to cancel your order. This right starts when you place your order and ends 7 working days after the day on which you receive your goods. If you wish to exercise your right to cancel, you can do so by sending a notice of your intention to cancel to GerlindeNaturals by email to info@gerlindenaturals.com.

If you cancel and the goods have been dispatched, you will be responsible for the cost of returning the goods to us. Please do this as soon as possible. Where you have exercised your right to cancel, you are under a statutory duty to take reasonable care of the goods and return them to us in a saleable condition. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at our address. We strongly recommend that returns are sent by ‘registered delivery' and the original proof of posting is kept.

Privacy Policy
We are committed to protecting your privacy and adopt a strict principle of protecting your privacy. The only way we collect any personal information is if you knowingly give it to us when you place an order, enter a contest or sweepstake, respond to a survey or communications such as email, or participate in another site feature.
We, of course, never disclose any information to third parties and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to let you know about our news and special offers. 
You agree that you do not object to us contacting you for any of the above purposes by e-mail and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. You can let us know at any time if you do not wish to receive emails from us. If you have any questions or comments about this, please contact us.

Privacy and Electronic Communications (EC Directive) Regulations 2003

Use of electronic mail for direct marketing purposes

(1) This regulation applies to the transmission of unsolicited communications by means of electronic mail to individual subscribers.

(2) Except in the circumstances referred to in paragraph (3), a person shall neither transmit, nor instigate the transmission of, unsolicited communications for the purposes of direct marketing by means of electronic mail unless the recipient of the electronic mail has previously notified the sender that he consents for the time being to such communications being sent by, or at the instigation of, the sender.

(3) A person may send or instigate the sending of electronic mail for the purposes of direct marketing where—

(a)that person has obtained the contact details of the recipient of that electronic mail in the course of the sale or negotiations for the sale of a product or service to that recipient;

(b)the direct marketing is in respect of that person’s similar products and services only; and

(c)the recipient has been given a simple means of refusing (free of charge except for the costs of the transmission of the refusal) the use of his contact details for the purposes of such direct marketing, at the time that the details were initially collected, and, where he did not initially refuse the use of the details, at the time of each subsequent communication.

(4) A subscriber shall not permit his line to be used in contravention of paragraph (2).

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. 

Intellectual property and right to use
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

General conditions
We guarantee that all products offered for sale on this website are fit for their intended purpose. However, the information on this website describing the traditional uses and perceived benefits of natural ingredients is from published sources and is provided for information purposes only, and is without warranty; either expressed or implied. Gerlinde Naturals reserves the right to change, add or or amend content or information contained in this website at any time.

Animal testing
This is to confirm that Gerlinde Naturals do not knowingly purchase ingredients or products that are tested on animals. Using animals as part of cosmetic ingredient testing has been banned under EU law since 2009 and we wholly endorse this.

Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for the privacy practices of such websites, the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy and Electronic Communications (EC Directive) Regulations 2003

Use of electronic mail for direct marketing purposes

(1) This regulation applies to the transmission of unsolicited communications by means of electronic mail to individual subscribers.

(2) Except in the circumstances referred to in paragraph (3), a person shall neither transmit, nor instigate the transmission of, unsolicited communications for the purposes of direct marketing by means of electronic mail unless the recipient of the electronic mail has previously notified the sender that he consents for the time being to such communications being sent by, or at the instigation of, the sender.

(3) A person may send or instigate the sending of electronic mail for the purposes of direct marketing where—

(a)that person has obtained the contact details of the recipient of that electronic mail in the course of the sale or negotiations for the sale of a product or service to that recipient;

(b)the direct marketing is in respect of that person’s similar products and services only; and

(c)the recipient has been given a simple means of refusing (free of charge except for the costs of the transmission of the refusal) the use of his contact details for the purposes of such direct marketing, at the time that the details were initially collected, and, where he did not initially refuse the use of the details, at the time of each subsequent communication.

(4) A subscriber shall not permit his line to be used in contravention of paragraph (2).

Consumer Rights according to Trading Standards

Under SOGA (Sale Of Goods Act) if an item is faulty, it means that it is

• not of satisfactory quality

• not fit for purpose

• does not match the retailer’s description.

If an item you have bought is faulty you may be legally entitled to a refund or a repair or replacement. What you are entitled to will depend on a number of factors; contact Consumer Direct for more information.

You do not have a legal right to receive a refund, repair or replacement for any of the reasons listed

• fair wear and tear

• accidental damage or misuse of the item

• if you don’t want the item any more, for example it is the wrong size or colour

• if you knew the item was faulty when you bought it

• if you misused the item and caused a fault

• if you tried to repair the item or had someone else try to repair it, which damaged the item

• if it is over six years since you purchased the item, or for goods purchased in Scotland, if it is over five years since you discovered the fault.

If you buy an item by mail order, telephone or online you have the same rights if the item is faulty (see above). You also have an important additional right if you want to return the item:
you can cancel your order any time from when you place it up to 7 working days from the day after you receive the goods – even if the item is not faulty.

Some items bought online cannot be returned simply because you change your mind. For more information on Distant Selling Regulations contact Consumer Direct.

This publication is intended for consumers buying goods from retail businesses, it is not intended for businesses buying goods from other businesses.

 

GerlindeNaturals

Moulton Chapel, Lincolnshire, PE12 0XF

info@gerlindenaturals.com

Tel +44 7484 742613