Terms and Conditions

Welcome to the GerlindeNaturals website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

It is the responsibility of the customer to test suitability and compatibility of all raw ingredients to ensure they are safe and fit for purpose. Our products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use. If you are uncertain about possible sensitivity, always do a patch test before use.

*All GerlindeNaturals products have been professionally formulated and certified for safe use by a qualified chemist as required by current legislations to legally produce and distribute natural skin care products.

Storage of skin care products
GerlindeNaturals products are freshly prepared in small batches and carry a 'best before' date for guidance. Refrigeration is not necessary (yet Floral Waters and Toners might benefit), but storing away from heat, keeping products out of direct sunlight (window sills) and closing lids fully after use will maximise the products' shelf-life.

Description of products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system.

Payment
We accept PayPal and  all Major Credit an d Debit Cards. Your payment w ill be processed via  a secure (Thawte SSL123 Certificate) PayPal Braintree payment gateway. A secure SSL connection which provides industry standard data encryption of information will transfers data from your computer to the website, ensuring safe online transactions.

You will be asked to select your preferred method of payment during the checkout process.
GerlindeNaturals never receives your credit or debit card details and never keep such information on their own system.

We also accept Bank Transfers within UK and EU
Select this option at checkout and you will be given further information on where to send your payment. Once we have received your payment, we will send you a payment confirmation and will send out your order.

DELIVERY CHARGES

UK STANDARD: £3.95
FREE standard delivery on orders over £20
2 to 3 working days excluding weekends and public holidays
 
EUROPE STANDARD: £7.50
FREE standard delivery on orders over £60

Tracked Option to Europe: £11.50 - FREE shipping on orders over £100
(also includes countries outside the European Union!)
5-7 working days excluding weekends and public holidays

 
UNITED STATES and CANADA STANDARD: £15.50
FREE standard delivery on orders over £60

Tracked Option to United States and Canada: £17.50 - FREE shipping on orders over £100
7-15 working days excluding weekends and public holidays
*Our delivery costs are stipulated by Royal Mail and Courier tracked prices and as a small artisan business we don't make profit on postage and packaging. We made a conscious decision not to 'hide' postage costs in our  fairly priced products. Of course we realise that we can not compete with general free shipping offers of big companies but we like to do as much as we can to make you a happy return customer and therefore we offer FREE shipping on all orders over £60.- and an additional Loyalty Scheme that saves you 5% on every order plus we regularly feature discounted products and giveaways in our newsletter!
 
AUSTRALIA AND NEW ZEALAND STANDARD: £15.50
FREE standard delivery on orders over £60

Tracked Option to Australia and New Zealand: £19.50 - FREE shipping on orders over £100
7-15 working days excluding weekends and public holidays
*Our delivery costs are stipulated by Royal Mail and Courier tracked prices and as a small artisan business we don't make profit on postage and packaging. We made a conscious decision not to 'hide' postage costs in our fairly priced products. Of course we realise that we can not compete with general free shipping offers of big companies but we like to do as much as we can to make you a happy return customer and therefore we offer FREE shipping on all orders over £60.- and an additional Loyalty Scheme that saves you 5% on every order plus we regularly feature discounted products and giveaways in our newsletter!
 
REST OF THE WORLD SIGNED FOR: £19.50
FREE delivery on orders over £150

12-18 working days excluding weekends and public holidays 
*Our delivery costs are stipulated by Royal Mail and Courier tracked prices and as a small artisan business we don't make profit on postage and packaging. We made a conscious decision not to 'hide' postage costs in our fairly priced products. Of course we realise that we can not compete with general free shipping offers of big companies but we like to do as much as we can to make you a happy return customer and therefore we offer FREE shipping on all orders over £150.- and an additional Loyalty Scheme that saves you 5% on every order plus we regularly feature discounted products and giveaways in our newsletter!

Import duty
If you order products from the site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination (from experience there is no import duty for US, Canada and Australia because of the type of goods and average amount of purchase that has to be declared and is accepted by customs). Please note that you will remain responsible for payment of any such import duties and taxes. 

Deliveries
We endeavour to dispatch products, which are freshly produced on order, within 4-5 days after the date they are received and paid for (except weekends). However, please note that we cannot be held accountable if on the rare occasion delivery takes longer than mentioned above.

Delayed Deliveries
If you do not receive your order within 14 days of delivery, please contact us regarding non-delivery. Royal Mail requires us to wait 21 days before making a claim against missing items. Whilst we take steps to ensure your order is delivered in good time, we cannot be held responsible for deliveries delayed by either Royal Mail or by courier companies.

Please note that it is up to the customer to ensure that their delivery information on their order is correct. Royal Mail will not compensate for any non-deliveries where the delivery information is incorrect and we would therefore be unable to refund the cost of your purchase if your order went missing.

Vouchers
Vouchers are non-refundable but may be transferred to another person.
Vouchers can be exchanged for goods online at www.gerlindenaturals.com
.
Gift vouchers may not be exchanged for cash.
If the goods purchased online total less than the value of the gift voucher, any balance will be left as a credit for you with 
www.gerlindenaturals.com, and will be redeemed against subsequent orders.
If you have to return goods you have purchased online using gift vouchers, then in most instances we will credit against further purchases. This does not affect your statutory rights.

Returns Procedure and Refund Policy
We hope you will be pleased with your purchase and are sure you understand that due to the nature of the products sold, we are unable to offer any refund once your purchase is opened. 
Should you wish to return anything bought from us and the product is in re-saleable, perfect condition, we will be happy to refund or exchange the product. Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging.

If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.

Our products are wrapped either in corrugated cardboard or boxes and cushioned with packing chips or bubble wrap in a suitable postal box. Therefore we cannot be held responsible for damage that occurs in transit.

We will refund the price of the item to the purchaser or exchange the product once it is received by us.

Damaged Goods
You should inspect the goods when you receive them for damage or defects. In the event that your order is found to be damaged or defective, please contact us as soon as possible. The goods should be promptly sent back to us including the original invoice and packaging. We will then offer you a full refund or replacement including postage.

Cancellations
You have the right to cancel your order. This right starts when you place your order and ends 7 working days after the day on which you receive your goods. If you wish to exercise your right to cancel, you can do so by sending a notice of your intention to cancel to GerlindeNaturals by email to info@gerlindenaturals.com.

If you cancel and the goods have been dispatched, you will be responsible for the cost of returning the goods to us. Please do this as soon as possible. Where you have exercised your right to cancel, you are under a statutory duty to take reasonable care of the goods and return them to us in a saleable condition. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at our address. We strongly recommend that returns are sent by ‘registered delivery' and the original proof of posting is kept.

Intellectual property and right to use

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

General conditions
We guarantee that all products offered for sale on this website are fit for their intended purpose. However, the information on this website describing the traditional uses and perceived benefits of natural ingredients is from published sources and is provided for information purposes only, and is without warranty; either expressed or implied. Gerlinde Naturals reserves the right to change, add or or amend content or information contained in this website at any time.

Animal testing
This is to confirm that Gerlinde Naturals do not knowingly purchase ingredients or products that are tested on animals. Using animals as part of cosmetic ingredient testing has been banned under EU law since 2009 and we wholly endorse this.

Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for the privacy practices of such websites, the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Consumer Rights according to Trading Standards

Under SOGA (Sale Of Goods Act) if an item is faulty, it means that it is

• not of satisfactory quality

• not fit for purpose

• does not match the retailer’s description.

If an item you have bought is faulty you may be legally entitled to a refund or a repair or replacement. What you are entitled to will depend on a number of factors; contact Consumer Direct for more information.

You do not have a legal right to receive a refund, repair or replacement for any of the reasons listed

• fair wear and tear

• accidental damage or misuse of the item

• if you don’t want the item any more, for example it is the wrong size or colour

• if you knew the item was faulty when you bought it

• if you misused the item and caused a fault

• if you tried to repair the item or had someone else try to repair it, which damaged the item

• if it is over six years since you purchased the item, or for goods purchased in Scotland, if it is over five years since you discovered the fault.

If you buy an item by mail order, telephone or online you have the same rights if the item is faulty (see above). You also have an important additional right if you want to return the item:
you can cancel your order any time from when you place it up to 7 working days from the day after you receive the goods – even if the item is not faulty.

Some items bought online cannot be returned simply because you change your mind. For more information on Distant Selling Regulations contact Consumer Direct.

This publication is intended for consumers buying goods from retail businesses, it is not intended for businesses buying goods from other businesses.

Privacy Policy

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

The two cookies that are used within our Bluepark software are as follows:

PHPSESSID - Contains a PHP "session ID", expires when the browser is closed

The "PHPSESSID" cookie is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

Session - Contains a PHP "session ID", can also contain an email address and encrypted password, expires after one year

The "session" cookie is intended for the user's convenience, Bluepark creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of the shopping basket will still be available. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted!). If the user signs out, their login details are removed from the cookie.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Safari, Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

How we use collected information

Gerlinde Naturals collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks (Server) of Bluepark.co.uk https://www.bluepark.co.uk/privacy.html and is only accessible by a very limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, Bluepark offers the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology. No payment information, such as credit card number, is ever stored within our site or the Bluepark's servers.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Gerlinde Naturals has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Gerlinde Naturals
www.gerlindenaturals.com
59 Woodgate Road, Moulton Chapel, PE12 0XF
+44 (0)7484 742613
info@gerlindenaturals.com

updated 25 April 2018

 

GerlindeNaturals

Moulton Chapel, Lincolnshire, PE12 0XF

info@gerlindenaturals.com

Tel +44 7484 742613

Award winning vegan skin care made by hand freshly on order


Customer orders and advice: United Kingdom  +44 (0)7484 742613